We want you to have a smooth experience with every MAHI TRENDZ order. Here's how returns, replacements and refunds work.
We accept returns or replacements only where the product qualifies under the applicable return conditions.
Before sending a product back, please contact our support team and provide your order details and the reason for the return.
A return or replacement request may be considered in situations such as:
The eligibility of a request will depend on the product and the circumstances of the case.
To help us process a return or replacement, the product should generally be returned in its original condition, along with available original packaging, tags and accessories.
Products that have been used, damaged after delivery, altered or returned without the required information may not qualify for a return or replacement.
Please contact our support team with:
Our team will review the request and provide further instructions where the return is approved.
If you receive a damaged or incorrect product, please contact us as soon as possible after delivery.
Photographs or other evidence may be requested so that we can investigate the issue and determine the appropriate resolution.
If a refund is approved, the applicable refund amount will be processed according to the payment method and circumstances of the order.
The time required for the refunded amount to appear in your account may depend on the payment service provider or financial institution.
Where a replacement is approved, it will be subject to product availability.
If the same product or variant is unavailable, we may provide an alternative resolution, including a refund where applicable.
Cancellation requests should be submitted as early as possible.
Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.
Certain products may be excluded from returns because of their nature, condition, hygiene requirements, customization or other applicable restrictions.
Any product-specific return restriction will be communicated where applicable.
If you have a question regarding a return, replacement or refund, contact us:
MAHI TRENDZ
Shalimar Garden,
Ghaziabad, Uttar Pradesh
Phone:
85408 83214
Email:
support@mahitrendz.com